Refund and Return policy

Returns Policies

Returns remain subject to our Policies covered in this document. If you would like more information, please don't hesitate to contact us.

Refunds

If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have processed your order. If we have already done so, then we are unable to provide any refund, unless otherwise agreed herein by us (at our sole discretion).

Refunds will not be available in any other circumstances, except as otherwise set out herein. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.

Returns

Replacement or credit as remedy

If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us

To receive a replacement or credit, you must first return the item to us along with its original packaging, together with proof of payment.

Returning items within the Returns Period

We confirm that we must receive the returned item or receive written notice from you within 30 Business Days.

If we receive the returned item, or written notice from you that you will be returning the item, within the Returns Period, calculated from either the earlier of the date of purchase or the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not we are at fault and:

(Archie’s Place at fault) if we consider that we are at fault, we will provide a full replacement of the returned item (or a credit or refund at our discretion), and shall pay for the freight to return the item; or

(Archie’s Place not at fault) if we consider we are not at fault, then:

if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or

if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit. 

Returning items after the Returns Period

If we do not receive the returned item, or written notice from you that you will be returning the item, within the Returns Period, then we will assess the circumstances (including analyzing the returned item if considered appropriate by us) to ascertain whether we are at fault and:

(Archie’s Place at fault) if we consider that we are not at fault, we will provide a full replacement of the returned item (or a credit or refund at our sole discretion); or

(Archie’s Place not at fault) if we consider that we are not at fault, then no replacement or credit will be provided. We may, however, choose to provide a replacement or credit in some cases at our discretion.

Business Days

In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Brisbane, Queensland are open for business.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to the Company. If we consider that the Company is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Company is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.